Frequently Asked Questions (FAQs)

What if I have a mixture of carat gold?

We will give you the individual prices for the different gold carat that we receive from you. 

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What if my gold does not carry a hallmark?

As soon as we receive your gold we will analyse each carat and weight and then immediately contact you with our offer. 

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What happens if my gold weight does not agree with yours?

We have specialist gold scales and if there is any discrepancy on weight, we will notify you immediately before going any further.

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How can I get my scrap gold to the HOWcashforgold?

We insist you send your gold to us in a sealed jiffy bag via Royal Mail Special Delivery. The starting insurance price is £550 cover. If your gold exceeds the above you can get cover for up to £2,500 per parcel from your Post Office. Once you have arranged your Special Delivery you can visit the Royal Mail Website here then enter your Code to track your parcel to ensure safe delivery. 

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How do I get the money for my gold scrap?

Once we have agreed a price, we can 
a) We will ask for your bank details and will bacs transfer to your account within 24 hours (earlier if requested )
b) Can send a cheque by first class post 
c) Can organise cash if you arrange and collect from our premises 

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How can I contact you?

a) Call us from 9am – 5pm on 0208 446 8538
b) E-mail us on
c) By letter to 48b Hendon Lane, Finchley, London, N3 1TT
We deal with all e-mail and letters from you within 24 hours. 

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When are you open?

Our business hours are: Monday to Friday / 9am to 5pm. 
We are closed weekends and bank holidays. 

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How can I trust HOWcashforgold with my gold?

We are members of the:
British Jewellers’ Association (BJA) – Membership No: 50659

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How will I know how much my gold is worth?

Simply refer to our daily gold prices on the right of this page or call us on 0208 446 8538 for an instant quote. 

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  • Track your package!
    Sent us your parcel and would like to know where it is?

    Click the Royal Mail logo above to track your parcel online.