Competition Watch

Frequently Asked Questions (FAQs)

How will I know how much my gold is worth?

Simply refer to our daily gold prices on the right of this page or call us on 0208 446 8538 for an instant quote. 

What if I have a mixture of carat gold?

We will give you the individual prices for the different gold carat that we receive from you. 

What if my gold does not carry a hallmark?

As soon as we receive your gold we will analyse each carat and weight and then immediately contact you with our offer. 

What happens if my gold weight does not agree with yours?

We have specialist gold scales and if there is any discrepancy on weight, we will notify you immediately before going any further.

How can I get my scrap gold to the HOWcashforgold?

We insist you send your gold to us in a sealed jiffy bag via Royal Mail Special Delivery. The starting insurance price is £250 cover. If your gold exceeds the above you can get cover for up to £2,500 per parcel from your Post Office. Once you have arranged your Special Delivery you can visit the Royal Mail Website here then enter your Code to track your parcel to ensure safe delivery. 

How do I get the money for my gold scrap?

Once we have agreed a price, we can 
a) send a cheque, same day, first class post
b) credit the value to designated credit card of your choice. This will incur a 2.5% handling fee
c) make a BACS / TT transfer payment to any account that you require. There may will be a charge from your bank, which we will notify you before the transaction takes place. 

How can I contact you?

a) Call us from 9am – 5pm on 0208 446 8538
b) E-mail us on
c) By letter to 48b Hendon Lane, Finchley, London, N3 1TT
We deal with all e-mail and letters from you within 24 hours. 

When are you open?

Our business hours are: Monday to Friday / 9am to 5pm. 
We are closed weekends and bank holidays. 

How can I trust HOWcashforgold with my gold?

We are members of the:
British Jewellers' Association (BJA) - Membership No: 50659
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©2017 (Trading as Jewellery Cave Ltd)
Registered in England No. 06616633.
Gold Buying Office :: HowCashforGold
Address:: 48B Hendon Lane, Finchley, London N3 1TT

All quotes are subject to our rigorous testing procedure. Once your gold has passed the test we are happy to complete the purchase of your gold. If the gold does not meet the recognised government standard, we will contact you immediately with a revised quote; alternatively we will return your goods via royal mail special delivery, or recorded delivery, at your choice, with a nominal charge to cover post and packing. Items which are to be returned at your/our request, are chargeable.

We take considerable care to ensure our prices are accurate.
However we recognise that mistakes can occur and we reserve the right to correct these when they happen. Additionally prices quoted are subject to change without notice at the discretion of